Patient Rights

ACHC Patient Bill of Rights

The Patient Bill of Rights includes, but is not limited to, the right to:

Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care (DRX2-1A)

Be informed, in advance of care/service being provided and their financial responsibility (DRX3-4B)

Receive information about the scope of services that the organization will provide and specific limitations on those services (DRX2-1A)

Participate in the development and periodic revision of the plan of care (DRX5-4A)

Refuse care or treatment after the consequences of refusing care or treatment are fully presented (DRX2-6A)

Be informed of client/patient rights under state law to formulate an Advanced Directive, if applicable(DRX2-6A)

Have one's property and person treated with respect, consideration, and recognition of client/patient dignity and individuality (DRX2-2B)

Be able to identify visiting personnel members through proper identification (DRX2-2B)

Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client/patient property (DRX2-3A)

Voice grievances/complaints regarding treatment or care or lack of respect of property, or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal (DRX2-4A)

Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated (DRX2-4A)

Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information (PHI) (DRX2-5A)

Be advised on the agency's policies and procedures regarding the disclosure of clinical records (DRX2-5A)

Choose a healthcare provider, including an attending physician, if applicable (DRX2-2B)

Receive appropriate care without discrimination in accordance with physician’s orders, if applicable (DRX2-2B)

Be informed of any financial benefits when referred to an organization (DRX2-2B)

Be fully informed of one's responsibilities (DRX2-2B)

Be free from any discrimination or reprisal for exercising his or her rights or for voicing grievances to the HHA or an outside entity.

Be informed of the right to access auxiliary aids and language services as described in paragraph (f) of this section, and how to access these services

Be able to identify visiting personnel members through agency generated photo identification

Choose a health care provider, including an attending physician

Receive appropriate care without discrimination in accordance with physician orders

Be informed of any financial benefits when referred to an HHA

When additional state or federal regulations exist regarding the client’s/patient’s rights, the organization's Client/Patient Rights and Responsibilities statement must include those components. The client/patient has the right to be informed and exercise their rights. If the client/patient has been adjudged incompetent under state law by a court of proper jurisdiction, the rights of the client/patient are exercised by the person appointed to act on the client/patient's behalf. If a state court has not adjudged a client/patient incompetent, any legal representative designated by the client/patient in accordance with state law may exercise the client/patient's rights to the extent allowed by state law.

The organization protects and promotes the exercise of these rights. The organization also develops a statement of client/patient responsibilities.


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